CARF Accreditation

RAMS Hire-Ability Vocational Services Employment Services program is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), the most prestigious international accreditation for rehabilitation programs. RAMS is in the top 5% of all accredited organizations for the last three years – the highest level of accreditation.

Accreditation Decision Notes

The accreditation report states that RAMS Hire-Ability consistently implements CARF standards, embraces continuous quality improvements and practices, and has sound policies and procedures. RAMS Hire-Ability also holds the core values of CARF by treating the participants with dignity and respect, striving for optimum outcomes, exercising informed choice through person-centered services, and aiming for continuous learning and improvement. The participants receive essential and beneficial services that meet their needs as the organization provided continuous services even during the COVID-19 pandemic. The dedicated and caring staff members are well trained and strive to integrate CARF standards into practice. The organization is acknowledged for its excellent service provision and leadership in the San Francisco Bay area as an outstanding service provider.

Here’re some of the areas of strengths demonstrated by RAMS Hire-Ability:

The organization employs many warm, competent, and respectful staff members to provide services to the participants. During the survey, staff members communicated compassion, patience, enthusiasm, and pride in the support they provide.
It is evident throughout the program service area that the participants are listened to and their rights, opinions, dreams, and desires are honored by staff. When participants were asked what made the organization special, one participant replied, “They are committed to getting every detail right.” Another participant stated, “Richmond Area Multi-Services, Inc./Hire-Ability has the most caring staff that any organization could have.”
The organization is acknowledged for the participant-first attitude that it displays throughout the organization. The participants express that they feel safe and respected. Promoting the participants’ desires and needs is an evident priority throughout the organization.
The employment programs facilitated by the organization have been successful and impacted the lives of many participants. The program’s staff members are truly dedicated to the participants’ success. The training provided is personalized and gives participants needed experience toward future employment. The program is also notable for being flexible and person centered. The staff members’ knowledge of the participants’ desires and the extent to which the program goes in meeting the participants’ needs are recognized by all the stakeholders.
Community stakeholders and the participants view the organization as a premier program, resulting in the organization having a very positive reputation and impact on the communities it serves. When the stakeholders were asked to provide a one-word description of the organization’s strengths, they used the words “supportive,” “empowering,” “impactful,” “committed,” “caring,” “diverse,” “compassionate,” and “great.”
Community funders confirmed the collaborative approach of the staff members and the continuity of services. They complimented the leadership for being at the forefront of service provision, for being responsive to the community’s needs, and for cultural inclusion by providing services in multiple languages.
The human resources team focuses on retention and creating an inclusive workplace that promotes a culture of learning professionally as well as opportunities for personal growth. The personnel files are very organized, including all certifications, documentation, and performance evaluations. Most noteworthy is the amount of training provided to new staff as part of the onboarding process and the continuous training provided to all staff members that meets CARF standards. The organization’s model for inclusion, diversity, equity, and accessibility is a commitment to address the needs of all employees and participants in a fair and equitable manner.
The in-house technology department has developed strategies for security, training, and system upgrades and is available to staff members to support them in their work. The organization has a plan for technology that is part of strategic planning and has a good understanding of how to support both business and program operations.

About CARF

CARF International is an independent, nonprofit accreditor of health and human services. CARF accreditation is a review to determine if programs/services meet defined international standards of quality in health and human services. The accreditation process applies CARF’s internationally-recognized organizational and program standards during a site survey conducted by peer surveyors. The consultative peer-review process promotes active, dynamic planning focused on impact and outcomes. Learn more about the CARF accreditation.

To view the full accreditation letter and report:

Accreditation Letter

CARF Accreditation

Accreditation Decision Notes

About CARF

Programs

RAMS

Resources